Privacy Policy

This privacy notice for oemwheel.com ("we," "us," or "our") describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:

• Visit our website at https://oemwheel.com, or any website of ours that links to this privacy notice
• Purchase or browse our OEM factory wheel products
• Engage with us in other related ways, including sales, marketing, or events

Questions or concerns? Reading this notice will help you understand your privacy rights and choices. If you do not agree with our policies, please discontinue use of our Services. For questions, contact us at help@OEMWheel.com.

1. What Information Do We Collect?

Personal information you disclose to us: We collect personal information that you voluntarily provide when you register on the Services, make a purchase, express interest in our products or services, participate in activities on the Services, or contact us. This may include:

• Names and email addresses
• Phone numbers
• Mailing and billing addresses
• Usernames and passwords
• Payment information (processed securely via Stripe; we do not store full card numbers)
• Order history and purchase data

Information automatically collected: When you visit our Services, certain information is collected automatically, including:

• Log and usage data (IP address, browser type, pages viewed, time spent)
• Device data (device type, operating system)
• Cookie and tracking data (see Section 4)

All personal information you provide must be true, complete, and accurate. Please notify us of any changes.

2. How Do We Process Your Information?

We process your information to provide, improve, and administer our Services, communicate with you, prevent fraud, comply with law, and fulfill any other purpose with your consent. Specifically, we process your information to:

• Facilitate account creation and authentication
• Process and fulfill your orders, payments, and returns
• Send you order confirmations, shipping updates, and customer service responses
• Respond to inquiries and offer support
• Send marketing and promotional communications (where permitted)
• Protect our Services and prevent fraudulent transactions
• Comply with our legal obligations

3. When and With Whom Do We Share Your Information?

We may share your information in the following situations:

• Business transfers: In connection with a merger, acquisition, or sale of assets.
• Service providers: We share data with third-party vendors who perform services for us (payment processing via Stripe, shipping via FedEx, email delivery). These vendors are bound by confidentiality obligations.
• Legal requirements: We may disclose information when required by law or to protect our rights.
• With your consent: We may share your information with your explicit permission.

We do not sell your personal information to third parties.

4. Do We Use Cookies and Other Tracking Technologies?

We may use cookies and similar tracking technologies (web beacons, pixels) to collect and store information. Cookies help us:

• Keep you logged in across sessions
• Remember your cart and preferences
• Understand how visitors use our site (analytics)
• Deliver and measure reCAPTCHA security checks

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Services may not function properly without cookies.

5. How Do We Handle Social Logins?

We do not currently offer social login (sign in with Google, Facebook, etc.). All accounts are created directly on oemwheel.com using your email and password.

6. How Long Do We Keep Your Information?

We retain your personal information only as long as necessary for the purposes outlined in this notice, unless a longer period is required by law (such as tax and accounting requirements). When we no longer have a legitimate business need to process your personal information, we will delete or anonymize it.

7. How Do We Keep Your Information Safe?

We have implemented appropriate technical and organizational security measures to protect your personal information, including:

• TLS/HTTPS encryption for all data in transit
• Passwords stored as secure hashes (never in plain text)
• Payment data processed entirely by Stripe (PCI DSS compliant) — we do not store card numbers
• Rate limiting and reCAPTCHA on authentication forms
• Access controls restricting internal access to personal data

No electronic transmission over the internet or information storage technology is 100% secure. While we take reasonable precautions, we cannot guarantee absolute security.

8. Do We Collect Information from Minors?

We do not knowingly collect data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18. If we learn that personal information from a user under age 18 has been collected without parental consent, we will deactivate the account and promptly delete such data. If you become aware of any such data, please contact us at help@OEMWheel.com.

9. What Are Your Privacy Rights?

Depending on your location, you may have the following rights regarding your personal information:

• Right to access — request a copy of the personal information we hold about you
• Right to rectification — request correction of inaccurate or incomplete information
• Right to erasure — request deletion of your personal information
• Right to object — object to processing of your personal information
• Right to data portability — request transfer of your data to another service
• Right to withdraw consent — withdraw consent at any time where processing is based on consent

To exercise these rights, contact us at help@OEMWheel.com. We will respond within 30 days.

Account holders may review or update their account information by logging in and visiting their account settings page.

Opting out of marketing emails: You may unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link in any email or contacting us directly. Note that we may still send transactional emails related to your orders.

10. Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature or setting. At this time, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.

11. Do United States Residents Have Specific Privacy Rights?

Residents of certain US states (California, Colorado, Connecticut, Virginia, etc.) may have additional privacy rights under applicable state laws, including the right to know what personal data is collected, the right to delete it, the right to opt out of its sale, and the right to non-discrimination for exercising these rights.

We do not sell personal information. To exercise your state-specific rights, contact us at help@OEMWheel.com.

12. Do We Make Updates to This Notice?

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Last updated" date at the top of this page. We encourage you to review this notice periodically. If we make material changes, we may notify you by posting a notice on our website or by emailing registered users.

13. How Can You Contact Us About This Notice?

If you have questions or comments about this notice, you may contact us at:

14. How Can You Review, Update, or Delete Your Data?

Based on the applicable laws of your country or state, you may have the right to request access to, correct, or delete the personal information we collect from you. To submit a data request, please email us at help@OEMWheel.com with the subject line "Data Request." We will respond within 30 days.